Refund policy

Last updated 2 October 2026

Kissoir sells four digital extras: Premium for 1, 3 or 12 months, Superlike packs, run time for Privé listings and Featured days for Privé listings. Each one is a single payment in euros and none of them renews. Because Kissoir never collects money for a meeting, there is no meeting payment to refund.

Your 14-day right of withdrawal

At checkout you ask us to start the service at once and confirm that your right of withdrawal ends when it starts. Premium, Superlikes, run time and Featured days start the moment payment is confirmed; run time bought before a listing is approved starts on the day of approval.

We refund when

• you paid but the purchase never became active;
• you were charged twice for one purchase;
• a problem on our side kept you from using what you paid for.

The full amount charged in euros goes back to the card you used. A refund also takes back what the purchase gave: Premium time ends, unused Superlikes from that pack are removed, and the listing's run time or Featured days are shortened.

We do not refund

• time or Superlikes already used, or a change of mind once the service has started;
• paid time and unused Superlikes when you delete your account;
• purchases on an account or listing that was suspended, banned or taken down for breaking the Terms, the Community guidelines or the Privé rules.

Asking for a refund

Send the contact form with the topic "A payment or purchase" and your purchase number, which starts with KS- and is listed under Purchases in your account. We answer by email. None of this limits your rights as a consumer.